Permissions and boundaries
Define which systems an agent can read from and write to, and which actions always require a person.
Our approach
Control at every step of the workflow
Human-in-the-loop
Route work to a person whenever judgment, approval or exception handling is required, with the context already assembled.
Audit and observability
Every decision and action is recorded, so it can be traced end to end and reviewed after the fact.
Rules and governance
Business rules and policies sit alongside AI reasoning, so outcomes follow your procedures rather than a model's guess.
Least-privilege access
Integrations are scoped to the data and actions a workflow needs, nothing more.
Exception handling
When information is missing or confidence is low, work stops and goes to a person instead of guessing.
Questions buyers ask
Security and compliance FAQ
For security questionnaires and specific requirements, contact us and we will work through them with your team.
Do we have to replace any of our systems?
No. Catalyst connects to the systems you already use, such as your EHR, CRM, RCM and internal applications, and works within them.
Can we control what the agents are allowed to do?
Yes. You set the boundaries: which systems agents can access, which actions they can take on their own, and which always require approval.
How do we review what an agent did?
Every decision and action is recorded and traceable end to end, so your team can review individual items or the workflow as a whole.
How does Catalyst fit our compliance program?
Catalyst is designed to operate within your organization's compliance program. We review your requirements, including data handling and agreements, during evaluation.
What happens when the AI is unsure?
The item is routed to a person with the relevant context, rather than the agent proceeding on a low-confidence decision.